Tap into proven adherence support that flexes to fit
Our specialty case management and adherence models help patients and providers cut through complexity with individually designed programs that prioritize patient safety and continuity of care. Our programs provide a single point of contact for a given purpose, whether clinical, educational, reimbursement focused, or a combination. We design each program collaboratively with our biopharma partners, blending our decades of specialty expertise with your brand-specific insights, compliant case management scripts, and business objectives.
A holistic approach to patient adherence
Our offerings also include connection to our nurse clinicians who support patients and providers alike, providing deep experience in both the clinical and procedural aspects of oncology and rare disease. PharmacyElite also provides nonclinical support to address other factors that could threaten to interrupt the patient journey. PharmacyElite adherence support programs may include:
- Compliant clinical support
- Nurse-driven adherence support where appropriate
- Focused on anticipating patient needs
- Integrated workflows aligning documentation, education and next-step coordination
- Nonclinical patient support
- Financial assistance
- Transportation
- Social services
Clinical and educational support for specific populations
Adherence is the ultimate goal of our case management approach, and we’re here to help biopharma partners operationalize programs to support:
- High-touch patient journeys within oncology, rare/orphan disease and cell & gene therapy
- Complex therapeutic support for specific disease states
- Unique challenges of specific patient populations
- Newborns, infants, toddlers and their caregivers
- Teenagers
- Geriatric patients
- Those with physical or cognitive challenges
Proactive specialty education and calculated outreach
PharmacyElite adherence programs blend therapy-specific patient education with direct outreach to help patients connect with financial assistance, provide injection training, send appointment reminders, obtain refills, manage side effects and remain engaged in treatment as long as appropriate. This consistent, clinically aligned engagement helps patients and providers alike and supports adherence throughout the journey.
Tailored roles to complement your brand and field team
Whether you’re looking for a comprehensive adherence program or specialized support to complement your field representatives, PharmacyElite designs adherence programs with flexible roles that reflect patient, provider and brand needs. Key roles differ program by program and may include the following specialists:
- Enrollment or intake
- Access and reimbursement case manager
- Clinical case manager
- Customer support connecting patients and providers
- Blended roles (e.g. intake + reimbursement + customer support)
Adherence programs that evolve with your brand
PharmacyElite adherence programs are flexible and scalable to accommodate label expansion, drug repurposing or business growth.
Rigorous attention to compliance, quality and integrity
As always, compliance and quality are at the core of our adherence support programs and governs how we interact with patients, prescribers and physician support staff, including adherence to brand-defined requirements for higher-risk therapies. We follow your brand’s carefully scripted adherence program guidelines to help treatment regimens stay on track, taking care to connect patients directly with providers or specialty pharmacists when conversations lead beyond our purview. As an authorized agent of your brand, PharmacyElite represents your organization with quality and integrity by:
- Undergoing training on your brand and business processes
- Following call guides/scripts
- Conducting call audits to assess:
- Conversational compliance
- Empathy
- Alignment with brand and business rules
- Informational accuracy
- Evaluating program performance
- Fostering ongoing collaboration with your team
Questions about hub program design or support models?
InspiroCare Cell & Gene Therapy Adherence Program
InspiroCare hub services go even further to address the additional complexities of cell and gene therapy (CGT) pathways, which may require patients to travel far from their homes for treatment. Our adherence specialists can help stakeholders understand and overcome potential barriers to care.
Designed for complex patient journeys
Purpose-built hub programs supporting oncology, rare disease and cell & gene therapy.
Coordinating care teams
Support designed to help providers coordinate care and therapy requirements.
Visibility into program performance
Program-level insights supporting visibility into hub performance and patient journeys.