The Right Specialty Pharmacy for Your Practice
Biologics is a trusted and flexible partner for any site of care that treats oncology or rare disease patients.
Providers everywhere are busier than ever.
Biologics works closely with providers to deliver best-in-class patient care and improve patient outcomes by helping patients access therapies faster and stay adherent. Biologics’ patient and provider support sets it apart from other specialty pharmacies. But provider support looks very different in different settings.
Every practice, and every healthcare provider, operates differently, so Biologics’ end-to-end solutions aren’t one-size-fits-all. Here’s a look at how Biologics works with different types of practices and how its a la carte specialty pharmacy services can be used as needed.
What can we do for your practice?
- Your dedicated point of contact learns how your practice works and communicates the way you want.
- We manage prior authorization, benefit investigation and verification and co-pay assistance if and when needed.
- Our pharmacist counsels your patient before the first fill so you know your patient knows how to comply with their treatment.
- Our clinically expert nurses follow up regularly with the patient according to their case management plan. We keep you informed of the patient’s progress and any nonadherence risks or adverse events.
- We educate you and keep you informed on all your patient cases with streamlined daily reports.
Deep Therapeutic Range & Broad Payer Base
cancer and complex-care therapies
- Prescriptions processed within 1 hour of receipt
- Benefit investigation and verification within 4 hours of processing
How We Work With Your Private Practice
PRIVATE PRACTICE CASE STUDY
This rural private practice has had trouble committing to establishing a medically integrated dispensary (MID) to fill oral prescriptions. It was stuck using paper charting and manual claims processes, which made it difficult to manage and track patient cases and focus on patient care.
To get patients on therapy as quickly as possible for the lowest cost.
We always meet practices where they are. Recognizing that the staff was not ready to transition to technology-based communications, we set up a regular biweekly check-in with this practice through phone calls or face-to-face meetings, which they enjoyed. During these check-ins, our Practice Support Liaison reviews patient and processing updates and briefly recaps the daily reporting we send electronically to our office contact.
The practice has seen a 66% increase in patient referrals over six months. The office is comfortable with Biologics handling their patients because they feel like they have a relationship with our pharmacy team. Relationships still matter in our business; there are some things technology simply cannot replace.
How We Work With Your Group Practice
GROUP PRACTICE CASE STUDY A: UNIVERSITY HEMATOLOGY/BMT CLINIC
This group practice was short-staffed and unable to perform administrative processing of large script volume and triaging to an appropriate specialty pharmacy.
To rely on one specialty pharmacy to process oral prescriptions, transfer as needed and provide daily updates on the status of each prescription.
We assigned a strategic Practice Support Liaison to triage and report on patient cases. We also assigned individuals from our Biologics prescription processing team to fl ag and work the orders as needed. We provide daily patient status reports, customized based on provider team requests.
Biologics grew referrals 73% over six months from a Top 5 academic cancer center and removed excess tasks from the clinical team by providing a partnership that allows them to focus on patient care in-clinic while Biologics effi ciently processes their oral prescriptions and triages as needed.
GROUP PRACTICE CASE STUDY B: ONCOLOGY CLINIC
This self-dispensing practice in South Carolina lacked the full staffing to meet the daily needs of their practice. This led to many delays and an inability for oral handlers within the clinic to meet patient demands.
To get patients on therapy as quickly as possible for the lowest cost. Communication and trust are of paramount importance to this group.
Knowing that our differentiator is our high-touch outreach to external teams, we aligned this practice with a Practice Engagement Specialist, whom the practice can email and have an answer from within the hour. The Practice Engagement Specialist coordinates with this practice to address their needs without the potential for long hold times, saving them time and effort.
The practice saw a 70% increase in referrals over six months. We built a relationship of trust with this practice and have received constant positive feedback about our turnaround time and operations. The added layer of communication and direct access to a live person assures this group practice that there is always an extra set of eyes on their patients.
How We Work With Your Hospital
HOSPITAL CASE STUDY: UNIVERSITY HEALTH SYSTEM
This large group has individual nurses sending referrals for each respective physician. Because they are providing frontline patient care, they face time constraints with completing prior authorizations and patient assistance.
To get patients on therapy as quickly as possible for the lowest cost.
Our Practice Support Center has tailored services to provide a direct point of contact for this practice since 2018. We streamline patient processes and communications between nurses and pharmacy operations.
In spite of COVID-19, Biologics has continued to be a steady partner for both the practice and its patients. Barbara M., a nurse at the hospital, said, “It’s like COVID never happened. Biologics hasn’t missed a beat — no delays and excellent service in all ways. It’s nice to know that I have a top-of-the-line specialty pharmacy team I can depend on.”
How We Work With Your Pharmacy/Medically
We work with facility pharmacy staff at in-house dispensaries to relay information efficiently and effectively. Pharmacists are busy and need the facts as quickly as possible.
Biologics partners with both providers and pharmacists to get patients on therapy successfully and acts as a backup for medically integrated dispensaries and helps them fill if they can’t or don’t have access to certain therapies.
MID CASE STUDY: COMMUNITY SPECIALTY CLINIC
This MID handles a large number of referrals from internal practices across multiple disease states. It is limited in its ability to process complex specialty therapies, and the office handles mostly retail needs. It has limited, or possibly no, dedicated staffing to complete prior authorizations, co-pay assistance or clinical adherence support.
To get patients on therapy as soon as possible for the lowest cost.
Our Practice Support Liaison team serves as a direct point of contact for this practice to streamline patient process as well as communication between MID, clinic and pharmacy operations.
Biologics was able to serve triple the patient load in the first month of partnership. The practice and MID were thrilled with the Practice Support Liaisons’ ability to problem-solve quickly, seamlessly handle patient transition and keep key personnel informed every step of the way.